We are an international team with offices in 3 different continents and employees from more than 20 different countries. In this blog series, we are pleased to show you the backstage of our operations, bringing you closer to our team members.
This week we interviewed a member of the Customer Success Team. Our Customer Team builds the bridge between our products and our customers. MCO have a customer-centric approach, and our team is always trying to find solutions for any concern our users bring forward.
Today, you will meet Jasmine Northrop. She is our Customer Success Manager and works on the Customer Success team in the US, she has been with MCO since the inception of the Support team back in September 2014. Let's learn more about Jasmine.
What did you do before join MCO?
I have always had a job within the customer service range since I was 15, ranging from volunteering to working in retail. During the first few years of working at MCO, I managed a fine dining restaurant at the same time in the town that I live in New York.
Describe a typical day at MCO?
My role at MCO is very client focused; typically I am reaching out to clients and providing a more bespoke level of client support to make sure that MCO is running at its best.
What do you find most exciting and satisfying about your job?
Creative problem solving and client interactions. I like that no two problems are identical; you must be fluid in your approach to problem solving and know who in MCO can assist. It is a great way to know your co-workers, especially since we are spread out across the globe.
What inspires you to do what you do?
Personal satisfaction. I like solving problems and seeing our clients happy makes me happy in return.
What’s your favourite thing to do outside of work?
With things being quite limited now, I am focusing on solo activities such as painting, reading, and hiking. I love to travel and a goal is to make it to all of the National State Parks in the US.
Did you try any new hobby during the lockdown?
One of the things that I have tried and will maintain is completing those paint-by-number kits. I have done three so far and it’s proving to be a great way to unwind and not think. My goal is to fill a whole wall of paintings.
Could you tell me one fun fact about you?
I love doing the cheesy and odd tourist attractions while traveling; it makes for great memories and usually the gift shops are insanely unique.
Does it mean that you have a collection of souvenirs?
What I buy depends on how I travel but I always pick something unique to the destination. If driving, I am able to purchase breakable items. If flying, I usually buy the tackiest t-shirt or magnet I can find.
My favourite so far has been the items I got from Graceland in Memphis Tennessee: the “I’ve been to Graceland” bumper-sticker (that I did put on my car,) an “Authentic” Graceland cookbook (everything had a stick of butter in it,) and a magnet with the recipe for Elvis’ favourite “Fried Peanut Butter and Banana Sandwich”.
What's the next country on your list to visit and why?
My wanderlust list is so large, but the next big place is South Korea. I love the food, tv shows, technology; I even spent a year with a Korean tutor learning the language.
We hope you like to meet our Customer Success Manager and know more about our team. We will keep you posted on the next team member interview!