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The Customer Success Manager will proactively manage relationships with existing clients with the goal of retaining the client in perpetuity. You will be responsible for a set of clients where you will nurture the relationships by proactively contacting clients to ensure they are satisfied with MCO’s products and services. To ensure client satisfaction, you will consistently review their MCO activity, troubleshoot and resolve issues, train clients on use of the software, and on occasion, implement new modules. All client activity will be tracked and managed via our Customer Success Management solution.

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The Customer Support Executive will be responsible for initially and continuously learning the MCO software suite of modules, including how they function and how they apply to our clients’ business.  The role will include responding to our clients’ inquiries, logging and resolving their issues, and providing an exceptional customer experience along the way.  In addition, you would be responsible for assisting other Customer Support team members in continuously improving the Customer Support function for the ultimate benefit of our clients.

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This role is part of a rapidly expanding Product Management Team, a dynamic, successful and forward thinking team that is dedicated to bespoke software development in the critical areas of risk and compliance. The Product team is integral to the continued expansion and growth of the MyComplianceOffice platform and the Product Owner is a very important member of the team.  You will have exposure and experience creating both internal and external documentation for complex and technical customer facing solutions in an agile environment.

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This role reports to the Head of IT & Security and will work very closely with the Head of Software Development. You will work as part of a small, friendly and cooperative team responsible for the design, provisioning, configuration, operation, and maintenance of all cloud and physical environments used to run and test the MCO software platform.
You will enable the continuing evolution, automation, build, release and deployment of software artefacts across the company’s infrastructure. You will assist project teams with technical issues in the initiation and planning phases of projects to include: the definition of needs, benefits, and technical strategy; research & development within the project lifecycle; technical analysis and design; and support of operations staff in the executing, testing and rolling-out of solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project lifecycle.

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This role is essential for product development. The role is responsible for ensuring effective and efficient development of applications and quality deliverables.

In this senior position, you will design, code and test software. You provide proper code documentation and implement configuration changes to packaged software applications to meet business requirements. Additionally, you document and assist in defining requirements, creating documents to ensure the applications meet their expectations. You maintain and repair applications to keep them performing in accordance with technical and functional specifications.

Click here for more details and how to apply for this position.

This role is essential for product development. The role is responsible for ensuring effective and efficient development of applications and quality deliverables.

In this senior position, you will design, code and test software. You provide proper code documentation and implement configuration changes to packaged software applications to meet business requirements. Additionally, you document and assist in defining requirements, creating documents to ensure the applications meet their expectations. You maintain and repair applications to keep them performing in accordance with technical and functional specifications.

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You are an experienced Oracle Database Administrator with a broad technical skillset. You have a solid understanding of security & the software development lifecycle; from requirement gathering through software development, testing and maintenance.

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The Sales executive is responsible for sales of the MCO compliance management software for mid-market financial services firms. Reporting to the Director of Global SME Sales, you will work closely with clients and prospects to build deep relationships, gain a clear understanding of their business needs, and provide consultative solutions to build stronger relationships.

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This role is essential for product development. The role is responsible for ensuring effective and efficient development of applications and quality deliverables.

In this senior position, you'll design, code and test software. You will develop transactional applications modules (JSP, EJB, etc.), applying standards for programming, naming, security and performance. You provide proper code documentation and implement configuration changes to packaged software applications to meet business requirements. Additionally, you document and assist in defining requirements, creating documents to ensure the applications meet their expectations. You maintain and repair applications to keep them performing in accordance with technical and functional specifications.

Click here for more details and how to apply for this position.

This role is essential for product development. The role is responsible for ensuring effective and efficient development of applications and quality deliverables.

In this position, you will design, code and test software.  You provide proper code documentation and implement configuration changes to packaged software applications to meet business requirements. Additionally, you document and assist in defining requirements, creating documents to ensure the applications meet their expectations. You maintain and repair applications to keep them performing in accordance with technical and functional specifications.

Click here for more details and how to apply for this position.

We are seeking a solution sales consultant to join our team.

You will be the product/subject matter specialist for all meetings, presentations and demonstrations of the MCO product suite to prospective tier 4, 5 & 6 clients.

The successful candidate will work as a member of the Solution Sales group at MyComplianceOffice, reporting to the Director of Solution Sales.

You will work closely with the Sales team and Product Managers within MCO to position the products properly in order to drive sales and expand the current use of the products.

This is not a deeply technical role, but a solid understanding of cloud computing and system integrations is required.

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MCO develops its platform using the Scrum methodology. In our model the Scrum Team Manager is the heart of every Scrum team.  The role combines Scrum Manager and Team Manager responsibilities and is key for ensuring a high performing team where people perform their best and produce high quality software for our world beating SaaS platform.​

The Scrum Team Manager has a deep interest in business success, can create a winning culture, leading a team to deliver the high quality, customer focused software services required.

You are an independent thinker, driven and motivated, who stands for quality and commitment to building real expertise. You are personable and appreciate the importance of team.

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