We’re looking for people who are as excited as we are to build compliance better.
Customer Success Manager Ireland
The Customer Success Manager will proactively manage relationships with existing clients with the goal of retaining the client in perpetuity. You will be responsible for a set of clients where you will nurture the relationships by proactively contacting clients to ensure they are satisfied with MCO’s products and services. To ensure client satisfaction, you will consistently review their MCO activity, troubleshoot and resolve issues, train clients on use of the software, and on occasion, implement new modules. All client activity will be tracked and managed via our Customer Success Management solution.
Director of Customer Success (U.S) Ireland
The Director of Customer Success will proactively manage the global Customer Success Team (currently a team of six) and report to the Chief Customer Officer. The Customer Success Managers are responsible for establishing, and continually deepening, relationships with existing clients from the time that they go live on the MCO platform, with the primary objective of retaining our clients in perpetuity. Due to a recent acquisition, the Customer Success Director, along with the growing team of Customer Success Managers, will eventually be responsible for managing approximately 1,300 existing MCO clients.
Implementation Manager (U.S & Singapore) Ireland
The Implementation Manager will proactively manage the relationship with new clients as they are acquired by the sales team, representing the first experience that they will have as customers of MCO. You will be responsible for the implementation of our software to meet their needs, bridging the gap between the client’s business requirements and our solution. The client should emerge from the implementation cycle as a very satisfied client with all MCO functionality operating efficiently and fully trained in how to effectively administer the solution going forward.
Learning and Development Program Manager (Global) Ireland
The Learning and Development Manager will be responsible for the development and implementation of a training strategy across the entire firm. The key objectives are to develop the product knowledge, technical skills and industry knowledge of both MCO’s growing workforce and MCO’s client base worldwide. This will include the delivery of both interactive and digital training through in-person and online training via the recently created MCO Academy. Training is delivered worldwide both remotely and in the firm’s offices in Dublin, New York, Texas, Chicago, Singapore and India.
Product Manager (Global)
You will be part of a rapidly growing SaaS-based software company. Since MCO is a relatively small firm, you will have the opportunity to make a significant impact on the success of our clients and our company, as well as the opportunity for advancement as we grow. Due to COVID, our team members are now working from home and may continue to work from home in the future. Unless we are meeting with clients, the dress code is professional casual. We work in a very friendly and respectful work environment, have zero tolerance for office politics, and we play to win! If this sounds like a place you would like to work, then let us know if you have the following skills and experience.
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Senior Dev Ops Engineer
This role reports to the Head of IT & Security and will work very closely with the Head of Software Development. You will work as part of a small, friendly and cooperative team responsible for the design, provisioning, configuration, operation, and maintenance of all cloud and physical environments used to run and test the MCO software platform.
Senior Linux System Administrator
You are an experienced Linux System Administrator with a broad technical skillset and a solid understanding of security. An independent thinker, who is driven and motivated, who stands for quality and commitment to building real expertise. The willingness to do whatever is needed to move the needle and the ability to work effectively in a team environment.
Senior Oracle DBA
You are an experienced Oracle Database Administrator with a broad technical skillset. You have a solid understanding of security & the software development lifecycle; from requirement gathering through software development, testing and maintenance.
Solution Sales Consultant (U.S)
We are seeking a solution sales consultant to join our team.
You will be the product/subject matter specialist for all meetings, presentations and demonstrations of the MCO product suite to prospective tier 4, 5 & 6 clients.
The successful candidate will work as a member of the Solution Sales group at MyComplianceOffice, reporting to the Director of Solution Sales.
You will work closely with the Sales team and Product Managers within MCO to position the products properly in order to drive sales and expand the current use of the products.
This is not a deeply technical role, but a solid understanding of cloud computing and system integrations is required.