MCO Partners with LeapXpert to Capture Employee Messages on WhatsApp, WeChat and More

The partnership helps regulated firms capture and keep records of conversations on the consumer messaging channels employees and clients use every day.

As business communications continue to move beyond traditional corporate channels, employees and clients are connecting via mobile and consumer messaging apps more frequently. This creates new challenges for regulated firms that need to capture and oversee those conversations and sanction use of those channels, while meeting recordkeeping and supervisory requirements. The partnership gives firms more choice in which channels they can use and how they capture business communications, without adding another disconnected or siloed system to manage.

“Employees and clients want to communicate on the channels that are easiest for them, and firms can’t afford to simply say no. Employees may use those channels anyway, creating a shadow IT environment and a compliance blind spot,” said Sean Sullivan, VP of Product, eComms at MCO. “This partnership gives firms more flexibility to capture those conversations and bring them into the same compliance environment they already use, so communications oversight sits alongside the rest of the program instead of in a silo.”

Partnership Highlights:

• Capture business communications across consumer messaging channels, including WhatsApp, WeChat, LINE, Telegram and SMS
• Bring captured communications into MCO for archiving and review
• Manage communications oversight alongside employee trading, conflicts, disclosures and investigations within a single compliance program

“Governance has to follow the conversation wherever it goes, and for most firms that now means consumer messaging apps,” said Avi Pardo, Co-founder and CBO at LeapXpert. “Our partnership with MCO gives financial services firms a direct way to capture that activity and bring it into the compliance programs they already run. It’s the governed, intelligent approach to communication that today’s enterprises expect.”

The partnership continues a period of accelerated growth for MCO. In recent weeks the company extended communications and trading oversight to Telegram, Slack and prediction markets, and it secured more than $100 million in strategic growth financing from Accel-KKR Credit Partners to speed up product and AI development. Recent research conducted by The Harris Poll on behalf of MCO found that financial services firms use nearly 14 compliance systems on average, and that fragmented technology limits risk visibility. Expanding channel capture into one compliance environment is a direct answer to that gap.

Read the release: MCO Partners with LeapXpert to Capture Employee Messages on WhatsApp, WeChat and More