The security and protection of client data is a primary concern. Data is encrypted both in transit and at rest. The MCO platform has the ISO 27001 Information Security standard as well as the EU-US Privacy Shield Data Protection Certification, in partnership with TRUSTe (www.Truste.com).
MCO implementation specialists assist clients with planning, analysis, configuration, integration, migration, testing, training, and rollout of the application. The objective is an outstanding implementation experience that meets the client’s requirements in a timeline manner.
We know that client onboarding is critical to establishing trust and setting the tone for every client relationship. It's an important factor in our exceptional retention rate. When welcoming new clients, we address questions and concerns, and ensure clients understand the services available to them as part of the MCO family.
Customer support at MCO is proactive and forward thinking, striving to better understand and anticipate client needs. To best deliver quality service, three distinct teams; implementation, support and success, were created. This reflects our culture of commitment to customer satisfaction and explains MCO’s 97% customer retention rate.
This whitepaper covers topics including:
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